Terms of Service

About these terms

These are the rules for using MUSE. By creating an account or using the app, you agree to them. If you don't agree, please don't use MUSE.

We've kept the language plain. If something isn't clear, email hello@findmuse.appand we'll explain.

If you're a UK consumer, the UK Consumer Rights Act 2015gives you statutory rights that these terms can't take away. Nothing here reduces those rights.

Who we are

MUSE is run by Flare Tech Pty Ltd, an Australian company. "We", "our", and "us" mean Flare Tech Pty Ltd.

What MUSE is

MUSE is a social app for people who go out — gigs, festivals, club nights, and other live music events. The app lets you:

• See events near you and save the ones you want to go to.
• Find and message other people who like the same kind of music and want to go to the same kind of things.
• Chat 1:1 and inside event chats with people on your list.
• Build a Music DNA profile from the in-app music quiz, and use it to match with people.
• Add friends to a "crew" and see what they're going to.

We add, change, and sometimes remove features. We'll try to give you reasonable notice if a change is big enough to matter.

How old you have to be

You have to be 18 or older to use MUSE. By signing up you confirm you are.

Your account

You're responsible for your account. That means keeping your phone secure (we sign you in with a one-time code), not sharing your account with anyone else, and not using someone else's account.

You can delete your account any time in Settings → Profile → Delete account.

We can suspend or close your account if we have a good reason — for example, if you've broken these terms, harmed another user, or repeatedly been reported. Where it's safe to do so we'll tell you why and (where appropriate) give you a chance to put it right. For serious problems like illegal content we may act straight away.

What you can and can't do

When you use MUSE, don't:

• Pretend to be someone else, or lie about your age or affiliations.
• Harass, threaten, intimidate, or harm another user.
• Use MUSE to promote a business without asking us first.
• Try to reverse-engineer, decompile, or interfere with how the app works.
• Use bots, scrapers, or other automated tools without our permission.
• Fake your activity to inflate matches, followers, or any other metric.

Illegal and harmful content

You must not post, send, share, or upload anything through MUSE that:

We follow the UK Online Safety Act 2023. We review reports of illegal content, and we may remove content, suspend accounts, or report to the police (including the National Crime Agency for child sexual abuse material) without telling you first.

Reporting and moderation

If you see something that breaks these rules, please report it. You can report profiles, messages, and events with the in-app Report button. We aim to acknowledge reports within 24 hours and to make a decision within 7 days.

Moderation is done by a human reviewer (us). We don't pre-check every message — the app stays safe because people report things.

If a moderation decision affects you and you disagree with it, email hello@findmuse.appwith the subject "Moderation appeal".

Your content

You own the photos, profile information, messages, and other content you put into MUSE. By submitting content, you give us a non-exclusive, royalty-free, worldwide licence to host, store, send, display, and adjust your content only as needed to run MUSE for you and the people you choose to share it with. This licence ends when you delete the content (and after a short backup-retention window).

You promise that:

• Your content is yours to share.
• Your content doesn't break anyone else's rights (copyright, privacy, etc.).
• Your content doesn't break the "Illegal and harmful content" rules above.

Subscriptions

Some MUSE features need a paid subscription (for example, MUSE Pro). Apple's App Store and Google's Play Store handle the billing — we never see your card details.

• Auto-renewal: subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before renewal.
• Cancelling: cancel any time in your Apple ID Subscriptions or Google Play Subscriptions settings. We don't add any extra friction.
• Free trials (where offered): if you start a free trial and don't cancel before it ends, you'll be charged for the first paid period.
• Price changes: if we change a subscription price for renewals, Apple or Google will tell you in advance and ask you to confirm.
• Refunds: App Store and Play Store handle refund requests for in-app purchases. We can't issue refunds on their behalf.

UK consumer subscription rights

If you're a UK consumer, the Consumer Contracts Regulations 2013 would normally give you 14 days to cancel a digital purchase. Because MUSE Pro starts working immediately, you accept that you give up your 14-day cancellation right the moment we start providing the service (when checkout completes). This is standard for in-app digital services.

The UK Digital Markets, Competition and Consumers Act 2024("DMCC") requires us to give you clear information before you subscribe and to make cancellation as easy as signing up. Cancellation takes a few taps in your App Store or Play Store subscription settings — we don't add any extra steps.

What we promise and don't promise

We try to keep MUSE working well, but we can't promise it will always be available, error-free, or that every feature will suit you.

If you're a UK consumer, your rights under the Consumer Rights Act 2015 — including that digital services must be of satisfactory quality, fit for purpose, and as described — are not affected by anything here.

Our limits of liability

To the extent the law allows:

• We aren't liable for losses that aren't a reasonably foreseeable result of us breaking these terms.
• Our total liability to you for any claim is capped at the greater of (a) what you paid us in the 12 months before the claim, or (b) £100.

These limits don't apply to:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Anything UK law says we can't limit (including under the Consumer Rights Act 2015).

If you're a UK consumer, your statutory consumer-protection rights are not affected.

Stopping use

You can stop using MUSE any time by deleting your account.

We can suspend or end your access if you break these terms or if we're required to by law. Where possible we'll tell you and give you a chance to fix the issue.

Changes to these terms

We may update these terms now and then. We'll update the date at the top, and for changes that materially affect you we'll surface a notice in the app at least 30 days before they take effect. If you keep using MUSE after a change, that means you accept the updated terms. If you don't, you can delete your account.

Governing law and where you can sue us

These terms are governed by the laws of Victoria, Australia, and disputes go to the courts of Victoria, Australia.

UK consumer carve-out:If you're a UK consumer, you also have the right to bring proceedings in the courts where you live in the UK, and the mandatory consumer-protection laws of the part of the UK where you live (England and Wales, Scotland, or Northern Ireland) apply to your rights as a consumer. Nothing here takes those away.

Please contact us first at hello@findmuse.appif something's gone wrong — most things can be sorted without going near a court.

Contact

For anything about these terms: