Our Commitment
Muse has zero tolerance for child sexual abuse and exploitation (CSAE) material or behavior on our platform. This page describes the standards, controls, and reporting channels we maintain to keep our community safe and to comply with global child-safety laws.
Age & Eligibility
Muse is intended for users aged 18 and over. Account creation requires confirmation of age. Accounts found to belong to minors are removed and the associated devices, email addresses, and identifiers are blocked from re-registration.
We use a combination of signals to detect under-18 accounts: declared date of birth at signup, behavioural cues, user reports, and — where appropriate — third-party identity-verification tools. We continually invest in improving these detection mechanisms.
What's Prohibited
The following are strictly prohibited and result in immediate, permanent termination and referral to law enforcement where required:
- ✗Child sexual abuse material (CSAM) in any form — images, video, text, audio, or hyperlinks
- ✗Content that sexually exploits, abuses, or endangers children
- ✗Content sexualising minors or depicting minors in a sexualised manner, including animated or computer-generated imagery
- ✗Grooming behaviour or attempts to make contact with a minor for sexual purposes
- ✗Sharing, soliciting, distributing, or possessing CSAM
- ✗Use of our platform to identify, locate, target, or exploit minors
- ✗Any other content or conduct that violates child-safety laws in the user's jurisdiction or in any jurisdiction where Muse is available
How We Enforce
Detection
We employ industry-standard tools to detect known CSAM hashes where applicable. Image uploads are screened before they appear publicly. We continuously evaluate additional detection technologies as they mature.
Expedited review
User reports flagged as child-safety concerns are routed to an expedited queue. Our standard is to triage these reports within 24 hours, with the most severe — suspected CSAM or imminent risk to a child — actioned as soon as they are received.
Escalation to authorities
We escalate suspected CSAM and credible threats to children to the appropriate national authorities: the National Center for Missing & Exploited Children (NCMEC) in the United States, the eSafety Commissioner in Australia, the Internet Watch Foundation (IWF) in the United Kingdom, and equivalent bodies in other jurisdictions where Muse is available, coordinated through the INHOPE international hotline network.
Permanent termination
Confirmed CSAE conduct results in permanent account termination. We apply pre-emptive blocks across associated devices, email addresses, phone numbers, and other identifiers we have on record to prevent re-registration.
In-App Reporting
Every user profile, message, and event-chat message in Muse has a Report control. To file a child-safety report from within the app:
- 1. Tap the menu (⋯) on the profile, message, or chat in question
- 2. Choose Report
- 3. Select Concerns a minor or child-safety issue
- 4. Add any details that would help our team review
Reports filed through this path enter the expedited queue described above. Reporter identity is never revealed to the reported user.
External Reporting & Contact
Safety reports
For safety concerns, queries about our practices, or to report content or conduct that may relate to child safety, contact:
hello@findmuse.appLaw-enforcement queries
For valid legal requests, subpoenas, and other law-enforcement correspondence:
hello@findmuse.appIn an emergency
If you believe a child is in immediate danger, contact your local emergency services first, then email hello@findmuse.app so we can take action on our side.
- • Australia: 000
- • United States: 911
- • United Kingdom: 999
- • European Union: 112
Legal Compliance
Muse complies with applicable child-safety laws in every jurisdiction where the app is available, including:
- • Australia — Online Safety Act 2021 and the Basic Online Safety Expectations
- • United States — 18 U.S.C. § 2258A and related federal child-safety statutes
- • European Union — Digital Services Act child-protection obligations
- • United Kingdom — Online Safety Act 2023
We respond to valid legal requests from child-safety authorities and law enforcement in accordance with our Terms of Service and applicable law.
Related Resources
A platform that takes child safety seriously
These standards are not aspirational — they are how we operate every day. If you believe we are falling short, please contact us. Child safety is non-negotiable.